Point of View about Working for a P.O.A… What in the heck am I talking about??! … Well, this was an unexpected thrill to be referred from one client to her best friend. At first, she didn’t want to hire me. Why??? … Even though my client had glowingly described my recent work to sell her father’s condo, her friend thought that I was “too high-end” and wouldn’t want to work for her?!! …Oh No! 

OVERQUALIFIED? 

Well, how can I get across that being a luxury real estate agent is a state of mind?... That I treat all my listings with the luxury touch, no matter the price point? That was a surprise … I definitely do not want to scare away potential clients by “being too good”!   

Thankfully, my client was able to convince her friend that no, Marilyn was not only about multi-million-dollar properties, and absolutely YES, would be happy to help! … Whew. Every Wonder Woman needs people to believe in her powers. Thankfully, they did! So, what did those powers do? …More on that later, but first to answer the question, “WHAT is a P.O.A?” 

The DEFINITION. 

A Power of Attorney is someone who has been given the legal right to act on behalf of another person regarding the care of a person, their finances, or in this case, their property. The Seller had appointed her sister in this role, and it was super important to her that she got the right agent for the Sale. Enter Moi… 

WONDERFUL. I got the job! Now, to make it Happen. First Step. Meet with the P.O.A. View the Condo. Lovely light-filled 1 bedroom Penthouse. Hmmm. Some kitchen cabinets needed repairs on the hinges. A bit of abrasion on the cabinet veneers. First Wonder Woman job: use my art degree in drawing and painting skills to touch up the grain on the doors… AMAZING. You can’t even tell the difference! 

WIZARD Cleaners 

I thought for sure that the carpets needed replacing, but sure enough, Aquamist Carpet Cleaners came to my rescue AGAIN! They even cleaned a spot in the hall by the elevator for free. Five Star all the way! Kudos to the honest flooring company rep that came, and told me… No, you do not need to replace the flooring… Got to love the honest salespeople that still exist. Thank you, Jim at End of the Roll! 

Ready, Set. MAGIC. 

Did someone say Paint? YEP. A very necessary ingredient. The original paint colour from 2006 had been tres chic, but warm caramel colour walls are no longer in vogue. A neutral and light colour was chosen and expertly applied by David Hardy to brighten and reflect the light. What a difference it made! Suddenly, the Penthouse high ceiling seemed like it went on forever… this is where the Sale really happens, Folks!  

NEIGHBOURS

A fun part of this Sale was all the neighbours that kept popping in during the preparation process… I felt like I had my whole team of cheerleaders!! They all kept commenting on what a difference we were making, and how they thought that it would sell quick. What a great building for the prospective buyer to buy into… and you know what, their predictions were right! 

FUN

Even though it is a TON of work, Staging the property was Fun, and Soooooo Satisfying. Choosing the right rental furniture for the big pieces, and hanging chic Artwork really adds to the correct Vibe. And it is the layered effect of posh pillows, plants, and bespoke bedding… inviting comforters, and percale sheets… quality everywhere, that really adds that inviting-imagine-that-you-live-here feeling! 

THE ART OF THE DEAL

We had three great Open Houses, and then the interest started bubbling up… First, one offer, then a second! How to choose? …Well, that is where the right terms, dates, price, and other details makes an incredible difference. It isn’t always just about price, but in this case, we got the best of both worlds! The Buyer was convinced that the Value was there, and the Buyer’s Agent got it done. Check. And all before the P.O.A. was to leave for a trip to Europe!! Love when that happens. Timing IS Everything. 

BELIEVE

SO if you know someone who needs a “Wonder Woman, Miss Fix-It, Paint-It, Stager, Sell-it” type of Agent, then you’ve found the RIGHT person… Text or Call me to get it DONE right! 250-818-6489 (And no, you don’t need to be a P.O.A! ;) 

Dedicated to Your Success,  

Marilyn 

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Wow. It’s a huge responsibility when your former client is living out of town and asks you to take care of selling her home. Correction. It’s a huge privilege, AND responsibility, but that is what we agents do all the time… come on, stop giving yourself medals, Marilyn! Lol. 

Okay, but how about if my perfectionistic self also wants to transform the property for its highest sale value and marketability… what then?! Okay, bets are off now. Not so easy. Gloves are on. The painting and work-glove kind!  

Evaluate

First step, Evaluate what has already been done. A whole lot, but largely the unseen but awesome kind like redoing the building envelope, and rebuilding the huge deck, NICE!  Unfortunately, these wonderful benefits need X-Ray vision, so what could we do to improve the aesthetics of a formerly tenanted property? The student tenants were great, but not the best at making the place look like “Canadian House and Home” magazine! Ha ha.  

The Team

Time to call in the CREW. First, painting estimates for the interior with a front door makeover, too! David Hardy gave the first estimate, and is excellent, however he had a family emergency so over to Alan Taylor and Doug Ilmer… what a TEAM! It really makes a difference when you paint the entire canvas: ceilings became whiter, and even the baseboard heaters were transformed! Did you know that they can be spraypainted with heat resistant paint and made to look like new?! Alan and Doug are master craftsmen. They even touched up the kitchen cabinets, painted the front door, and the stringers under the deck after the new black soffits (thank you, Network Home Improvements!) were added, wow!  

Transform

So many areas of Transformation. Next was to call in my fantastic Plumber, James Price! Simple things like adding new faucets, replacing an old bathroom sink, and adding rain shower showerheads really jazz things up! AND don’t forget Lighting. You don’t need to go uber-expensive. Just replacing the old “Boob” lights can be game changing! (Okay, I said it! Lol… You know, the ones that are round with the down-facing dimple? Ugh… not a good blast to the past!) … yes, THOSE ones! Well, we replaced them with minimalistic and clean design flat white led lights. What a great change for not much cash. Did you know that Home Depot sells the smaller ones in Contractor boxes of 4? And they give off so much light! 

Of course, all of this hub bub in painting and plumbing is great, but it sure does kick up the dust and dirt! So enter the fabulous cleaning company “Corner to Corner”, and they sure live up to their name! AND let’s not forget Aquamist for wizard skills at carpet cleaning! Sorry guys, I know that you had to work around all kinds of painting equipment… not too fun, but you got it done, Thank you!! United Carpet put in the new Lino downstairs in the bathroom and hall. Not fun, because the cement floor had to be leveled first, but a great result in the end! The only thing left to do is perhaps some wood floor updating upstairs, but hey, you’ve got to leave something for the Buyer, right? 

Top-Notch

What I really love about working with top-notch professionals is that they recommend their friends that are ALSO top-notch professionals!! Doug and Alan recommended their Carpenter friend Mike Allison for his red-seal carpentry skills. This guy swooped in with his superman cape and put in new baseboards and fixed a couple of doors that were needing shaving, Sweet! We even had Jake Burnett of Happy Drywall graciously agree to a few key repairs. Man, these guys… sooooooo grateful!! Usually, you can’t get people in for small jobs, but I think that it is a true measure of an excellent company when they come to your rescue like that! 

Speaking of Top-Notch professionals, I’m so lucky to have access to Shawn of Victoria Doors! His service is something that you don’t think of in “Wow” improvements, but it REALLY makes a huge difference! He changed out old doorknobs and door hinges, and as he is also an Electrician, his attention to detail in adding lighting and ensuring that all the switch covers are dazzling white Totally ROCKS in delivering an updated look!! Honourable mention to David Audi of Absolute Electrical who swooped in last minute too to replace outdoor coach lights… these guys are AMAZING!!! 

The Village

The neighbour next door put in a new cedar fence and restored the landscaping on the side that he used to build his addition, and the other neighbour kindly watered the flowering potted baskets. We even got the cul-de-sac landscaped island for guest parking cleaned up. It really does take a village, and it was so lovely to see such neighbourly care. 

The Stage was Set!

Enter the icing on the Cake… Staging furniture and Décor!! I was so fortunate to have help from  Hailey of “Perfect Fit Strategies” for the Staging organization. She is a master of brilliant use of space, and ability to see where furniture should go! 

So VOILA! There you have it… the ugly duckling became a Beautiful Swan!! (It was never ugly… just needing a refresh), but this certainly was the Royal Treatment to dress Mariposa for Success! Combined, we all have reason to feel Proud. Next came the happy young family from out of town, and their agent carefully showed them everything virtually about the property. Congratulations to ALL on this Wonderful Sale! 

Contact marilyn@marilynball.ca or Text 250-818-6489 if you need a fairy godmother of the staging kind to help you with your Sale... the honour will be mine!

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A Special Client

Here’s a story near to my heart. Don was another one of my wonderful senior clients. I helped him sell his condo in Sidney, so that he could enjoy a much newer space that had an elevated feeling of prestige. THE PENTHOUSE was all THAT… nearly 1600 sqft of modern build, and gorgeous views over the Sooke hills that provided amazing sunsets!

The Penthouse Experience

Don moved in and enjoyed two years of life in the fabulous space. However, during that time, a new condo being built on the south side of him continued to rise and obstructed his ocean views. He knew that this would happen when he bought, but he wasn’t worried about it, partly because he had got it for such an excellent price! For Don, nothing would shake his enjoyment of Penthouse prestigious living.

A Sudden Change

But then his health changed, and suddenly, his daughters called me to say that sadly, Don had passed, and could I please sell his property? I was gobsmacked. How could Don, the funny joker, and sweet client who had brought flowers for me to my office in appreciation for his purchase, have left us?

A New Challenge: Transforming the Penthouse

Don’s roommate had also left, but not in the same way. The penthouse was a mess of a hodgepodge of items, and it certainly didn’t say “glorious penthouse” anymore! Oh my, so much to do!! The property felt sad and lonely.

I rolled up my sleeves, and promised his daughters that I would help their overwhelmed family! Immediately, I put out Facebook marketplace ads for free and for sale items and cleared out many unnecessary possessions. That paved the way for a new vision. How best to reimagine the space?

Restoring the Penthouse to Its Glory

It had a great deal of space, but was large and cavernous without the right furniture, and the huge main area needed the proper furnishings to define the living spaces. We switched the area rugs around to better anchor the living and dining area, and brought in a coffee table, bench, and two chairs to create a reading area overlooking the large deck and its sunny vistas, as well as many other quality furniture pieces. The bedrooms needed better furnishings, as well as the hall and office. Bathrooms needed warming up with towels, etcetera… so many touches such as plants, lighting, and mirrors were needed! Large-scale artwork was brought in to give the right sense of scale and elite vibe, and new, welcoming décor was either rented or brought in from my personal staging collection to warm up and elevate the space back to the chic haven that Don had first envisioned!

A Collaborative Effort and a Happy Ending

All of this was going well, partly because I worked with Don’s two daughters as if we were a triad of creative designers, intent on respecting their father’s legacy. They were fabulous, even though they did not live nearby, and had many great ideas on restoring the proper vibe. The other part was my ability to work hard and keep to a stellar vision!

There was just one problem. Did we need curtains to soften the wall on the south side? There were designer blinds, but would a prospective buyer be turned off by the new wall behind them? An Interior Designer friend of mine named Yanna King wisely counseled that no, it wasn’t necessary. The Penthouse was already wooing and distracting with its reimagined beauty, and the right Buyer would fall in love with its many lovely features instead; chief of which was its fabulous Location, and ‘acres’ of Designer space! And this is EXACTLY what happened! A couple of prospective buyers fell in love, but only one lucky couple was chosen to buy the property… A retiring couple from Saskatchewan who had been dreaming for years of being in the dreamy resort town of Sidney! Congratulations to that fortunate Buyer, and thank you, Don, for being able to serve you again, and give your family peace.

Contact marilyn@marilynball.ca or Text 250-818-6489 if you need a fairy godmother of the staging kind to help you with your Sale... the honour will be mine!

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A Special Sale: Love and Hard Work

This was a special sale. Two friends of mine reuniting and confirming their love together by selling their old place and buying another to symbolize a fresh new beginning! So Romantic… and so much hard work! 

So what kind of hard work was it?  Let’s see… there was the work of putting two lives back together plus the real estate work of selling two separate properties to reunite into one new one!  WOW. This was super special, and very Rare! What an amazing, and wonderful couple who saw the value of not only honouring all their joint memories in their past life, but also demonstrating to their two  sons a forever lesson about sticking together, and healthy relationships. What a gift to give their children! 

My Role in Their Journey

Where do I come in?  Hmmm, rewind 3 years back. I started showing homes to the wife, as she set out to live on her own. Nothing came of it, and now I know why… they were meant to be together! 

Fast forward to Bali. Bali??? Yep. I had just returned from Bali, the week of May 14th, 2024. Ummm what, you would like me to show you both a house? No problem, let me make the booking while I stop by the side of the road because I am too tired from jetlag, and can hardly drive! Lol. Yes, it was looking like that kind of day. I made the appointment for 2 hours later, and decided to put my seat back, and sleep in my car, with my phone alarm set to wake me up in time! Well, I showed them that house, but then we tacked on a townhouse showing just in case but didn’t think that they would prefer it. They did!  It was right by Elk Lake, where they liked to do their runs together. One problem, another Buyer liked it too, and beat us out in a multiple bid that evening. Or should I say morning… midnight was a little rough for jetlagged me! Gah. 

Challenges and Opportunities

Following our disappointment, hope was renewed when that offer collapsed the next week! Another chance here… hmmm, I see a prevailing theme developing! These dear friends that had wisely saved their marriage were now going to save their new home purchase!! They bought it unconditionally to cement their new path. Wait, what?  

That’s a big move in a slowing Seller’s market. And they had two months to do it! Of course, they were savvy, and secured a mortgage for the new place in advance, regardless of whether they had sold their old one. Great, but really… who wants two mortgages? 

Prepping for a Quick Sale

Okay, let’s put the pedal to the metal, and sell that other one FAST! They got to work painting and prepping their place. Boy, could the husband paint! He used to paint houses to put himself through university, and it showed! The carpets were looking sad from wear and tear and a few stains. Oh dear, I think that means new carpets… perhaps $5000?! Enter Aquamist carpet cleaners to the Rescue!! Amazing. They truly looked like almost new! 

Next was the decluttering. Thank God for storage lockers!! But when were they ever going to call me to help stage their place? Unfortunately, the wife was suddenly super busy with her business, and how to do everything?? …Never mind, we will somehow do everything in a weekend! My car and my wonderful photographer husbands’ car became the staging convoy of choice, and we brought over staging décor and pillows galore! NOW, the staging party could get started!!  

Talk about “meant to be together”!! My staging stuff and the Seller’s stuff totally jived! It was amazing how my pictures and pillows went Sooooo well with her bedding and other furniture! That is quite a compliment to our mutual good taste, especially as she is an Interior Designer! Yes, validated for sense of style is a beautiful thing! … Especially when it makes the photos sing, and buyers come in flocks to your Open Houses. Now, that makes my heart happy! 

The Market and the Sale

Two weeks later, enthusiastic prospective Buyers paraded through the Open Houses, but NO offer. What gives? The MARKET, that’s what. Buyers started to take more time to look around, and we had priced $30,000 higher because we had made it look so good by the staging, and all the prep! Would we get the extra money? 

Not to worry. I kept a record of every Buyer who came through the Opens who reported the name of their agents, and I kept in touch with the agents to find out their client’s interest. Bingo! Once an interested Buyer heard that another Buyer was considering writing an offer (Truth), we received an offer in two hours!! And after negotiating better terms (dates, higher deposit, etc), the Sellers took that offer all the way to the Bank! 😊 

A Happy Ending

The result? A Sale in 26 days… actually, two including the home that they moved in to! …Was the jetlagged showing and staging worth it? A Thousand times Yes! …As mentioned above, True LOVE requires sacrifice, and I LOVE making my clients’ lives Beautiful! 

Contact marilyn@marilynball.ca or Text 250-818-6489 if you need a fairy godmother of the staging kind to help you with your Sale... the honour will be mine!

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Relationships

This sale will always be a special memory to me, for it is all about relationships. Truly, all real estate sales are about relationships. People move away to be closer to others.They upgrade the size of their living space to get married or have a family, and so on. This one was no different, BUT this sale involved a very special Seller. You see, my client is 92 years old, and as smart as they come.

A Local Hero

It all started with a great relationship with my Bookkeeper, and then she referred me to her father. She wanted someone whom she could trust. Hugh had been a very successful businessman, and even a town councilor. He knew everybody. He told stories of being a Butcher in past days, and rescuing people as a volunteer Firefighter for the town of Sidney BC, running out to attend to people while still wearing his apron! Then he went on to sell cars, and lots of them... thousands! So this was a man who enjoyed being busy, and productive. I will always remember the first meeting. Gah. He seemed to be about 6 and a half feet tall. But with a smile as big as his height.

The Problem

His condo was a 1994 built corner penthouse with a great floorplan featuring two decks on either side, banks of large windows, and nice separation between the two spacious bedrooms. The kitchen was large for a condo and could hold a long table, even though there was a formal dining area. However, you could hardly see the good bones of the condo, for all of the cluttered furniture and collectibles. Unfortunately, Hugh's wife had passed away, and things had got a little behind.

Thankfully, Hugh trusted my advice, and was such a champ. He relished the idea of having a project, and due to his business background, knew the value of "polishing the car to create a better sale".  We both rolled up our sleeves to get to work.

The RX

The first thing was to remove the clutter. I brought in my ace Organizing Professional, Hailey Guille of Perfect Fit Strategies, and we worked for two straight days boxing up many, many items, and preparing piles of things and furniture to be donated or sold. Hugh was fantastic at pitching in to remove things as well, and he had some good friends to assist with the heavy items.

Once we could see what the rooms looked like, it was time to start cleaning. I hired a team called "Clean Victoria", and luckily they work in Sidney, too. They cleaned the doors of the cabinets and inside them, washed the decks and windows, and made the condo sparkle! This was after I had already washed a lot of the cabinets, but I couldn't reach the high ones. You know that greasy film that accumulates in a kitchen? Gone! 

The Carpets

Oh no, once the carpets were visible, it was apparent that we had some killer stains!  You see, Hugh had been a master hobby wine-maker, and the tell-tale red stains were there in the large bedroom closet where he had stored his bottles. Hmmm. Okay, remember that reference to top car sales? Thankfully, Hugh didn't skip a beat, and agreed with me that it was time to replace them. United Carpets in Sidney came to the rescue, and installed lovely neutral-coloured plush carpets in both bedrooms. 

The Magic of Paint

The condo had been painted in the early 2000s with a fashionable brown colour of the time, and then the kitchen was a cheery bright yellow. The guest bedroom was a sage green. There were nicks in the walls as there usually is over time, and at first, Hugh was thinking of simply repairing those. I got an estimate for either doing the essential repairs, or doing the entire condo. As Hugh was motivated to get top dollar for his property, he quickly ascertained the better decision. The darker interior due to the brown paint would have to go! ...David Hardy of Higher Standard Decorating to the rescue! Painting the entire condo in a lovely light creamy taupe was a revelation. It just made the penthouse look SO large, and bright, and so much more modern! We could hardly believe our eyes, and neither could Hugh's friends and family.

The Really Fun Part

Okay, time to get out the magic wand. I went shopping... Winners and Home Sense are my friends!  Decor galore, and new towels and bedding were brought in, plus some rented furniture to give this Penthouse the glamour makeover! I believe in dressing my listings like children on their first day of school - perfectly, and it makes a big difference in a Buyer's first impressions. I believe in bringing in plants for a more fresh, alive feeling, and as I have a "dusty" honours degree in drawing and painting, the right artwork (or at least nice reproductions) are important. Texture is also key. You know... plush velvet pillows, authentic sheepskin rugs, and crisp percale sheets with lofty feather duvets. You want to convey a sense of welcoming luxury.

Connection!

And then it all came together. Literally, new Lights, the masterful photographer's Camera (Moving Pictures Studios Victoria), and Action! ...The first day after I launched the listing, we had a showing which resulted in a great Sale price from a great Buyer! Surprisingly, it was someone that I knew... my former Voice Teacher (singing), and her teenage daughter! They had their own agent, and he did a fine job representing them, but it was even more satisfying to know that I had helped create a beautiful space for them to enjoy, as well as having done a stellar job for my Seller! What an amazing feeling when you truly know that you used your talents for the greater good. It's not all about money, folks. For me, my pilot light... my raison d'etre is exactly this. I will always remember the tear in Hugh's eyes as he read the lovely letter from the Buyer, explaining why they connected with, and fell in love with his home. It made all the difference in the sale. He wanted to sell it to someone who loved the space as much as he had, and he did!

Gratitude

It meant a lot to me to work with this fine gentleman. I respected his years, and loved his persistent and fun personality!  Years ago, I took a course, and earned a designation called SRES. Senior Real Estate Specialist. Simply put, it means that I value the elderly, and know how to work respectfully, and hard for them. If you know someone who needs a patient and hard-working real estate agent, please think of me. These days, our seniors need to know that they will be protected, and not taken advantage of in a real estate transaction... that someone has their best interests at heart. This is what I can offer to my elder clients, and that gives their family great comfort as well. Hugh's daughter was very grateful, and after the sale, I treated them both to dinner to celebrate!

Contact marilyn@marilynball.ca or Text 250-818-6489 if you need a fairy godmother of the staging kind to help you with your Sale... the honour will be mine!

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Steps to Staging Success

I was recommended to this out of town seller by his Mother, who had seen me successfully stage and sell in her building. I went with her to see the vacant condo. Although in a good location in the Cook Street Village, this condo was depressing. The previous tenants had used inexpensive candles which had left a shocking amount of smokey soot on the walls, cabinets, vinyl window frames... you name it! Even the carpets were dark, and beyond hope. Ugh. This was in sharp contrast to the beautiful light from the many windows in this corner suite, and pretty outlook of the tree-lined boulevard, and flowering shrubs of neighbouring homes.

The Prescription

I knew that to get top dollar for this condo, it would require surgery of the MARILYN kind. I made a list of the repairs needed: Clean everything, paint throughout, new lighting, hoodfan etc, plumbing repairs... new showerhead and sink, fix toilets, repair tub chips. New laminate flooring. New Door hinges and knobs. Whew!... Thankfully, the seller was game, and had the resources to pay for this checklist. I just had to find the contractors, help choose the colours and materials, and get started. Really, I was being more of a General Contractor for Renovations on this job... something that I had been doing lately for a couple of other condos, and they had sold in less than a month of listing, so I was on to something here!

I have always believed in presenting properties well and offered my staging services, but this was at a whole new level. 

The Team

Having experienced and talented contractors that will step up and fit you into their busy schedule is a golden asset. My A-Team includes: James Price from Scorpion Mechanical, Plumber and Gas-fitter Shawn Callow of Victoria Doors, David Hardy from Higher Standard Decorating and Painting, David Audi of Absolutely Electrical, Jim Russell and Jeremy from the End of the Roll, myself as Stager, and Rented Furnishings from Freedom Rent to Own. Last, but of first importance is my very talented Photographer, David Gibson of Moving Pictures Studios Victoria who provided high-end photographs, and videography. 

The Process

I brought in the cleaners for the soot on the window frames, windows, and even the dirty deck. I scrubbed kitchen cabinets myself, and ordered a product on Amazon to mix the porcelain colour, and repair the chips in the tub! I bought a new bathroom sink and shower head, as well as a new hood fan, and had the professionals install and repair. The flooring was chosen, and ordered, and paint applied... in many coats, I might add! The final touches of new lighting, and new door hardware made a huge difference... even down to replacing yellowed thermostats, and t.p holder! Attention to detail is key. I even ordered a cute white kitchen trolley with butcher block top for staging, and put it together myself! There was an empty spot by the windows in the kitchen that needed something. 

Staging

I have an Honours Art degree in Drawing and Painting, and this means that I have an eye for beauty which translates into more dollars for the seller! I ensure that your property is shown in its best light. Furnishings and decor that aren't the best for the right vibe are removed, and the right staging pieces are brought in, arranged, and hung! This is the final and necessary magic in the process to prepare for Success. And it doesn't have to take ages to happen, either... I am poised for action!

The Results

On March 3rd, 2024 we signed the listing papers, and on April 9th we were listed. Then 24 Days later, we were Sold! ...What a great feeling, and for top dollar! 905 sqft at $724/sqft! This, in a tougher market with higher interest rates. The savvy buyers knew a good thing when they saw it. Currently, a unit with the same floorplan in the building is on the market at $619,000. (It hasn't had my staging procedures applied!). It looks like that one might sell for at least $45,000 less... when it only took circa $12 K for my client's renovation). These days, buyers will pay more for the convenience of having everything done for them. Remember this when you want to have Sales Success. The right agent matters. One that will go to the mats for you... Or the floors, in this case!

Contact marilyn@marilynball.ca or Text 250-818-6489 if you need a fairy godmother of the staging kind to help you with your Sale... the honour will be mine!

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